Frequently Asked Questions
About the Workshop
What is Atelier NI?
Atelier NI is a modest and contemporary fashion brand that creates thoughtfully designed pieces, combining elegance, comfort, modesty, and simplicity. Each piece is crafted with intention to integrate into a refined and versatile wardrobe.
What does Atelier NI represent?
Atelier NI represents modest and contemporary fashion, refined simplicity, thoughtful design, and an elegant, natural way of dressing for everyday life.
Product
How do I choose the right size?
Please consult our Size Guide before placing your order. Each product page also contains the information necessary to help you choose the size that best suits you.
What to do if I'm between two sizes?
If you are between sizes, we recommend that you check the measurements provided in our Size Guide and compare them with a garment you already own. If you are still unsure, contact us and we will be happy to help.
How do I maintain my workshop room?
Care instructions are indicated for each product. We recommend that you follow them carefully in order to preserve the fabric, shape, and finish of your garment.
Will the product be exactly as shown in the photos?
We do our best to display the colors and details as accurately as possible. However, colors may vary slightly depending on your screen and lighting conditions.
Orders & Delivery
Where do you deliver?
We deliver to the destinations available at checkout. Delivery options and estimated delivery times will be displayed before you confirm your order.
How long does it take to receive my order?
Delivery times vary depending on your destination and the chosen delivery method. The estimated delivery time will be indicated during the checkout process.
Des frais de douane ou des taxes s'appliquent-ils à ma commande ?
Pour les livraisons en France et dans l'Union européenne, aucun frais de douane ne s'applique : le prix affiché est le prix que vous payez.
Pour les livraisons hors de l'Union européenne, y compris en Suisse, votre commande peut être soumise à des taxes d'importation et à des frais de dédouanement, fixés par les autorités et le transporteur de votre pays. Ces frais ne sont pas inclus dans le prix de la commande et restent à la charge du destinataire. Nous vous invitons à vous renseigner auprès des services douaniers de votre pays avant de passer commande.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing tracking information, when available.
Can I modify or cancel my order?
If you wish to modify or cancel your order, please contact us as soon as possible. We cannot guarantee that an order can be modified once it is being processed or has been shipped.
Contact Us
How can I contact Atelier NI?
If you have a question regarding a product, an order, a size, or any other topic, please visit our Contact page and send us a message. Our team will be happy to assist you.
How long will it take for me to receive a response?
We do our best to respond to your requests as quickly as possible during our service hours.